← Services

Eight years.
Real engagements.

Every case study below reflects a real engagement with documented methodology and verifiable outcomes. This is the work that preceded the platform — and proved the methodology before it was ever automated.

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Note on case study categories: A&M Mattress (2017) is a Lean Six Sigma + Tech Consulting case study — not a Thermal case study. Thermal's case studies (Houston Warehouse A / HOU-01) are on the Thermal case studies page.

ENG-2017-01

A&M Mattress Co.

Founding engagement
Lean Six Sigma · Tech Consulting2017 · Houston, TX

Manufacturing · Lean Six Sigma · VBA Automation

Context

Houston-based mattress manufacturer with production throughput constraints, plant layout inefficiencies, and manual scheduling processes creating delays and inventory mismanagement.

Methodology
→Full DMAIC cycle — Define through Control
→Current-state value stream mapping of production floor
→Plant layout redesign for improved material flow
→VBA automation for production scheduling and inventory tracking
→Control plan and SOP documentation for sustained improvement
Outcomes
Production throughput improvement through layout redesign
Manual scheduling replaced with automated VBA system
Inventory tracking digitized — real-time visibility achieved
Control plan implemented — improvements sustained post-engagement
Strategic context

This was the founding engagement that validated the LinkedTIERRA methodology — manual systems engineering delivering measurable value before any platform existed. The VBA automation work later informed the AI Building Services capability.

DMAICValue stream mappingVBA automationPlant layoutThroughputHouston TX
ENG-2020-01

Connect Community

Systems Engineering2020 · Houston, TX

Systems Engineering · Production Planning · COVID-19 Response

Context

Community organization mobilizing to produce 50,000 face masks during the COVID-19 pandemic. No existing production system, no established workflows, no capacity model — just urgency and commitment.

Methodology
→Rapid systems assessment — actors, materials, production constraints
→Production goal-setting model — daily and weekly targets by capacity
→Volunteer coordination workflow design
→Materials tracking and resupply trigger system
→Quality control checkpoint design for mask compliance
Outcomes
50,000 face masks produced and distributed within the engagement period
Production planning model enabled consistent daily output targets
Volunteer coordination system scaled from 10 to 60+ participants
Zero production day wasted to material stockouts
Strategic context

This engagement demonstrated that the systems engineering methodology scales to human emergency response — not just industrial operations. Every actor in the chain (volunteer, coordinator, materials manager, quality checker, distributor) needed a role-specific view of the same production truth.

Production planningSystems engineeringCOVID-19CommunityHouston TX
ENG-2019-01

Mia Bella NBSS

Systems Strategy2019 · Houston, TX

Marketing Systems · Business Strategy · Process Design

Context

Small business requiring operational and marketing systems review. Disorganized customer journey, no defined sales process, and marketing spend without measurement.

Methodology
→Business systems assessment — actors, touchpoints, gaps
→Marketing funnel analysis and redesign
→Customer journey mapping
→Operational process documentation
→KPI definition and measurement framework
Outcomes
Defined, measurable marketing funnel replacing ad-hoc approach
Customer journey documented from first contact to repeat purchase
KPI framework established — marketing spend now tied to measurable outcomes
Operational SOPs documented for consistent service delivery
Strategic context

A systems engineering approach applied to a small business context. The morphology insight — identifying every actor in the customer journey and what they needed to see — translated directly from industrial applications.

Marketing systemsBusiness strategyCustomer journeyKPIsHouston TX
ENG-2021-01

MonologueBank

Tech Consulting2021 · Remote

Workflow Automation · Production Digitization

Context

Creative production platform requiring workflow automation for content management, production tracking, and team coordination. Manual processes creating bottlenecks and visibility gaps.

Methodology
→Process mapping — current state of production workflow
→Automation specification — what to automate, in what order
→Custom scripting for production pipeline management
→Status tracking and reporting system development
→Team coordination tooling — replacing ad-hoc messaging
Outcomes
Production pipeline automated — manual status updates eliminated
Content management workflow digitized from intake to delivery
Team coordination system deployed — visibility across all active projects
Reporting automated — weekly status generated without manual effort
Strategic context

A fully remote tech consulting engagement demonstrating that the workflow automation capability applies equally to creative production and industrial operations.

Workflow automationProduction digitizationScriptingRemoteTech consulting

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